• Sáb. Jun 19th, 2021

    Bolivia Consulta

    Guía Online de Trámites, Formularios y Consultas

    Customer Service Manager

    NFI

    Customer Service Manager


    The Customer Service Manager coordinates the administrative function of the facility including the customer interfaces and administering of monthly operation reports.

    Essential Duties & Responsibilities

    • Supervises Customer Service and facility administrative personnel day-to-day
    • Implements and supports management information system (MIS) for warehouse and office operating systems
    • Audits facility administration and supplies necessary training for Customer Service Representatives
    • Ensures that accurate physical inventories and reconciliations are completed on a timely manner.
    • Maintains important legal and customer documents including building lease and customer files at the regional level.
    • Reviews aged accounts receivables.
    • Produces reports including weekly Flash, P&L review.
    • Assists in corporate and facility manual audits to ensure facility compliance.

    Requirements

    • High School Diploma required, Associates Degree preferred
    • At least 5+ years of Manager/Supervision experience.
    • Experience in Distribution/fulfillment center, preferred
    • Computer applications using MS Office based software.
    • Must be flexible in adapting to changing environments
    • Excellent analytical and mathematical skills.
    • Excellent oral and written communication skills.
    • Bi-lingual (French) is preferred, not required.

    Other

    • Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
    • Must be able to stand/walk for up to 10-12 hours.
    • Lift and move up to 50 pounds.
    • Regular bending, lifting, stretching and reaching both below the waist and above the head.
    • Walking in the facility and around area with great frequency; facilities are over a quarter mile in length.
    • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

    To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.

    • Seniority level

      Mid-Senior level

    • Employment type

      Full-time

    • Job function

      Customer ServiceInformation Technology

    • Industries

      ConstructionLogistics and Supply ChainTransportation/Trucking/Railroad

    Brampton, Ontario, Canada


    Apply

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