The Restaurant Supervisor is responsible for the front of the house operation including, but not limited to, guest service, cost controls, staff hiring and training; as well as sanitation. Specific roles and responsibilities are:

Leadership:

• To ensure that there are open lines of communication with all staff
• To coach and mentor all staff to maximize efficiency
• To represent the company in a professional manner
• To attend company functions and meetings as required
• Possess strong communication and leadership qualities – create a positive work environment
• Conduct daily shift huddles with each shift to communicate expectations

Front of House Operations:

• Responsible for the day to day shift management including all aspects of floor management including its organizational set up, opening and closing duties
• Ensure overall guest satisfaction through outstanding service by all FOH team members
• 100% execution of all tier events
• To ensure 100% adherence to the Shoeless Joe’s service program
• To ensure all side duties are being completed every shift
• Ensure all Shoeless Joe’s most updated systems and standards are available and consistently used
• Ensure table visits are minimum 90%
• Maintain and update event calendars – sporting events, holidays, community events etc…
• Ensure compliance with all legislative requirements: AGCO, food safety, health & safety, WHMIS

Cost Controls:

• Responsible to monitor all cash over/short discrepancies
• To ensure costed out schedules are completed and ready to be signed off at the management meetings and posted by the deadline date – the Service Manager is responsible for scheduling of all FOH team
• To meet labour targets by monitoring and ensuring proper staffing levels at all times
• To achieve maximum profitability through effective floor management

Training & Development:

• To ensure constant training and development of the FOH team
• To ensure front of house team is effective and efficient in the job roles through ongoing staff meetings
• Ensure approval of all new hires and that they are trained and tested as per Shoeless Joe’s standard
• To ensure staff performance reviews and one on ones are being conducted regularly