FOH Supervisor

Shoeless Joe's Limited

FOH Supervisor

The Restaurant Supervisor is responsible for the front of the house operation including, but not limited to, guest service, cost controls, staff hiring and training; as well as sanitation. Specific roles and responsibilities are:


  • To ensure that there are open lines of communication with all staff
  • To coach and mentor all staff to maximize efficiency
  • To represent the company in a professional manner
  • To attend company functions and meetings as required
  • Possess strong communication and leadership qualities – create a positive work environment
  • Conduct daily shift huddles with each shift to communicate expectations

Front of House Operations:

  • Responsible for the day to day shift management including all aspects of floor management including its organizational set up, opening and closing duties
  • Ensure overall guest satisfaction through outstanding service by all FOH team members
  • 100% execution of all tier events
  • To ensure 100% adherence to the Shoeless Joe’s service program
  • To ensure all side duties are being completed every shift
  • Ensure all Shoeless Joe’s most updated systems and standards are available and consistently used
  • Ensure table visits are minimum 90%
  • Maintain and update event calendars – sporting events, holidays, community events etc…
  • Ensure compliance with all legislative requirements: AGCO, food safety, health & safety, WHMIS

Cost Controls:

  • Responsible to monitor all cash over/short discrepancies
  • To ensure costed out schedules are completed and ready to be signed off at the management meetings and posted by the deadline date – the Service Manager is responsible for scheduling of all FOH team
  • To meet labour targets by monitoring and ensuring proper staffing levels at all times
  • To achieve maximum profitability through effective floor management
Te puede interesar:   Technical Support Specialist

Training & Development:

  • To ensure constant training and development of the FOH team
  • To ensure front of house team is effective and efficient in the job roles through ongoing staff meetings
  • Ensure approval of all new hires and that they are trained and tested as per Shoeless Joe’s standard
  • To ensure staff performance reviews and one on ones are being conducted regularly

  • Seniority level

    Not Applicable

  • Employment type


  • Industries


Vaughan, Ontario, Canada